You have 14 days from the date of purchase to make sure what you ordered from Carbon Inovations is right for you. If you aren’t 100% satisfied with your purchase, you can return your order for a refund, store credit, or exchange it for the right size. Your choice. We will return/refund the full amount you paid less the shipping & 10% restocking fee. Some exceptions apply.
Since we will be reselling what you returned, the product needs to be new and with the original tags or packaging. You are responsible for return shipping and any damage that might occur on the way back. Pack it with care like we do.
To return an item contact us at carboninnovations.world and we will help you.
When will I receive my refund?
Credits will be issued after we receive, inspect and process your return, which can take up to 5 business days. You will receive a confirmation email when your return has been processed. Credit card refunds can take up to 72 hours to reflect on your bank statement.
Defective product are returned according to the Warranty Terms.
Carbon Innovations is committed to 100% customer satisfaction. If for any reason you have a problem with your order, please contact us to discuss how best to have it resolved.
Customer Service Email: carboninnovations.world
Please return to:
13 Tereschenkivska street, office 34
Kyiv, 01024 Ukraine